Arnott's Fungi Filled Surprise Followup - Customer Service Done Right

As some of you may remember, I had an "incident" with a product by Arnott's.



Then I did what any ordinary angsty and spiteful consumer would do, I took photos, ranted about it on a blog, made a fuss, threw a tantrum and moaned about how unlucky I am to be involved in such an unfortunate incident.

Then, seemingly out of the blue, an unnamed representative from Arnott's left a comment




We then corresponded by e-mail in a light atmosphere and much understandings were had.

Location of purchase was questioned and compensations discussed.

Anyway, this arrived pretty quickly and in an URGENT manner.









I was given an RM20 voucher for my trouble and emotional breakdown.



The voucher was later used to buy fruits.

At least I'm honest.