Arnott's Fungi Filled Surprise Followup - Customer Service Done Right

As some of you may remember, I had an "incident" with a product by Arnott's.



Then I did what any ordinary angsty and spiteful consumer would do, I took photos, ranted about it on a blog, made a fuss, threw a tantrum and moaned about how unlucky I am to be involved in such an unfortunate incident.

Then, seemingly out of the blue, an unnamed representative from Arnott's left a comment




We then corresponded by e-mail in a light atmosphere and much understandings were had.

Location of purchase was questioned and compensations discussed.

Anyway, this arrived pretty quickly and in an URGENT manner.









I was given an RM20 voucher for my trouble and emotional breakdown.



The voucher was later used to buy fruits.

At least I'm honest.

The Tim Tam Chocolate Product and the Unexpected Fungus Surprise!

I'm not one to buy chocolate for casual eating purposes. If there's any lying around the house I will munch them.



But sooneth did I spake words of mine, TimTams aplenty before me laid spreaded.



Concerned not I of the date of expiry. For time left it has for two months till February.



But oh woe and alas funky fungus sneaked up all upon us.



But time for me t'was not on my side, for sadly by then I've taken a huge bite.

Yes, I butchered poetry.

No refunds.

The best bit was when I thought to myself as I took a big chomp of the thing, "Oh my, what an interesting texture this particular Tim Tam flavour brings to my sensitive tongue."

Then I took a closer look.

Then I spat like a water sprinkler.